Every vehicle purchased from FOW is supplied with a 30 day warranty as standard. If you experience a problem within this period, we ask that you contact our team directly using the methods above.

If you’ve purchased an RAC extended warranty, this becomes active from the day you collect or take delivery of your new car. If you experience a problem, you’ll need to contact the RAC - this is easy through their online portal here, or by phone at 0330 100 3728.

If you wish to make a complaint, you can do this directly with us using the contact methods above. Alternatively, you can do this in writing to the following address(s).

Winsford

Customer Service Department

FOW Winsford

Wharton Retail Park

Weaver Valley Road

Winsford

CW7 3AL

Manchester

Customer Service Department

FOW Manchester

Barton Dock Road

Manchester

M41 7TB

Regulated Complaints

Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: [email protected]

Financial Ombudsman Service, the following information must also be added to this page: If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

This is our commitment to providing the best possible experience. With clearly assigned guidelines covering all aspects of the vehicle you’ll know exactly what you get when you buy a car from FOW.

For more information, you can read all about our Quality Standard here.

You’ll find everything that’s covered, and not covered right here in our warranty section.

If you remain unhappy with our final decision, then details of our ADR scheme will be made available. You will also be made aware, when appropriate of your right to refer the matter to the financial ombudsman service. We’ll do this if your complaint cannot be resolved within 8 weeks. FOS can be contacted on 0800 023 4567 or 0300 123 9123. Alternatively, you can visit their website at www.financial-ombudsman.org.uk/. This service is free to use.

You’ll find our regulated complaints details below:

Regulated Complaints Post:

Automotive Compliance Ltd,

The Factory, 44 Alfred Street, Gloucester, GL1 4DD

Telephone: 01452 671560

Email: [email protected]